Deriv questionsUpdated 2 min readBy the FXNOD team
How to contact Deriv customer support quickly
The quickest way to reach Deriv is its live chat, which Deriv describes as available 24/7 and which opens from its Contact us page. Deriv also offers WhatsApp, a help centre and a community forum. Its terms say you can ask its assistant, Amy, for a live agent. Use only links found on Deriv's own website.
The channels Deriv lists
| Channel | Use it for |
|---|---|
| Live chat | Anything urgent or account-specific. Described by Deriv as 24/7 |
| The same, where you prefer messaging. Use the link on Deriv's site | |
| Help centre | Answers you can look up yourself |
| Community forum | Questions other traders may have asked. Do not post account details |
| Complaints email | Formal complaints. Deriv's terms promise a final response within 15 business days |
Deriv's Contact us page listed no telephone number or general support email on 9 October 2026.
Have this ready
- Your account ID, never your password.
- The reference number of the trade or payment.
- The date and time, with your time zone.
- A screenshot of the error.
- What you have already tried.
Get a faster answer
State the problem in one sentence first
For example: my card withdrawal of 50 USD from Monday has not arrived.
Give the reference straight away
It saves a round of questions.
Ask for a live agent if the assistant cannot help
Deriv's terms say you can request one.
Ask for a ticket or reference number
So you can follow up without starting again.
Fake support is the main risk
- Reach support only through deriv.com. Do not use a number or account from a search advert, a social media reply or a group.
- Real support does not ask for your password, your one-time codes or remote access to your device.
- Nobody genuine charges a fee to release a withdrawal.
- Be suspicious of anyone who contacts you first.
Deriv or FXNOD: who to ask
Ask Deriv about your Deriv account, deposits, withdrawals, verification and the result of a contract. Ask FXNOD about FXNOD's own screens and bots. FXNOD cannot see or change your Deriv payments or your Deriv account settings.
Questions people ask
- Does Deriv have 24/7 support?
- Deriv describes its live chat as available 24/7.
- Does Deriv have a phone number?
- Deriv's Contact us page did not list one on 9 October 2026. Treat any phone number claiming to be Deriv support with suspicion.
- How do I make a complaint to Deriv?
- Deriv's terms say to send it to its complaints email with supporting details and evidence, and that it will give a final response within 15 business days.
Use your Deriv account from FXNOD
FXNOD is an independent terminal for your own Deriv account. You sign in on Deriv's page, your balance stays at Deriv, and you can trade by hand or run a bot. Start on the demo account.
Get started