Deriv questionsUpdated 3 min readBy the FXNOD team
Deriv withdrawal pending: why, and what to do
A Deriv withdrawal usually shows as pending for one of four reasons: your account still needs verification, the request is waiting for review, it was made outside business hours, or Deriv has sent it and your bank or payment provider has not posted it yet. Check the status and your email first, then contact Deriv's live chat with the reference.
Find out where it is
| What you see | Likely stage | Do this |
|---|---|---|
| An email asking you to confirm | Waiting for you | Open the link in the email from Deriv |
| A request for documents | Verification | Upload what is asked, clearly |
| Pending in the cashier | Deriv's review or processing | Wait for the stated time, then ask live chat |
| Marked as sent, nothing in the bank | Your bank or provider | Allow the bank's processing time, then ask the bank with the reference |
| Rejected or returned | Details did not match | Read the reason and correct the details |
Typical timings
Deriv's payment page lists some methods as instant and cards at one working day. Deriv's terms add that the time for funds to appear on a card or in a bank depends on the bank's own processing, and that requests made outside standard business hours may take longer. Crypto withdrawals also wait on the blockchain.
Common causes of delay
- Identity or address not yet verified.
- The payment account is not in your own name.
- A weekend or public holiday in between.
- Trading activity or a bonus condition under review.
- A technical issue at Deriv or the payment provider, which Deriv's terms acknowledge can happen.
What to do, in order
Check your email, including spam
For a confirmation link or a document request.
Check the status in the cashier and the statement
Note the reference and the time.
Wait the stated processing time
For your method, in working days.
Contact Deriv's live chat
Give the reference, amount, method and date.
If Deriv shows it as sent, contact your bank
With the same details.
What not to do
- Do not cancel and resubmit repeatedly. It can restart the process.
- Do not pay anyone a fee to release it. Nobody genuine charges one.
- Do not share your login with a helper who promises to speed it up.
FXNOD cannot see or move it
A withdrawal from a Deriv account is handled entirely by Deriv. FXNOD has no access to your Deriv cashier and cannot check, approve or speed up a Deriv withdrawal.
Questions people ask
- How long does a Deriv withdrawal take?
- Deriv lists times by method, from instant to one working day on its side. Your bank or provider can add more.
- Can I cancel a pending Deriv withdrawal?
- Check the cashier for the option, or ask live chat. Cancelling and resubmitting can add delay.
- Why was my Deriv withdrawal rejected?
- Usually unverified details, a payment account not in your name, or a method mismatch. Deriv's message or live chat gives the reason.
Use your Deriv account from FXNOD
FXNOD is an independent terminal for your own Deriv account. You sign in on Deriv's page, your balance stays at Deriv, and you can trade by hand or run a bot. Start on the demo account.
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